Linguistic Frameworks and the Organization of French-Language Services
Research team
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PIK. Sauvé-Schenk (U Ottawa)
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Co-PIF. Larocque (U Ottawa)
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Co-IS. Savard (U Ottawa), D. De Moissac (U St-Boniface), H. Archambault (U St-Boniface), J. O’Neil (U Ottawa), S. Johnston (ISM), I Giroux (UOttawa), M. Murray (U Ottawa), M. Dorion (U Sherbrooke), S. Grosjean (U Ottawa), M-H Chomienne, M (U Ottawa).
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Part.N Glaude (Réseau des services de santé en français de l’Est de l’Ontario), J. Lafond (Soins Communs Manitoba), A Désilets (Société Santé en français)
Funding agency
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CNFS Secrétariat National ($50,000)Period: 2025-2028
Summary
Access to services in one’s preferred language is a key component of person-centred care and underscores the importance of facilitating alignment between Francophone service users and providers able to deliver care in French. Although numerous laws, policies, and linguistic standards govern the provision of French-language health and social services to Francophone minority communities, their implementation remains uneven and the organizational mechanisms that translate these frameworks into practice are poorly understood.
This pilot project aims to examine how legislative and organizational contexts influence matching practices between Francophone users and bilingual providers in primary care settings in Ontario and Manitoba. Specifically, the study will: (1) document external factors (laws and policies) and internal organizational factors (mission and management practices) that shape the implementation of these practices; and (2) identify current and promising matching practices, as well as the role of linguistic frameworks in supporting their implementation.
Using a qualitative approach combining document analysis and interviews with health planners and service managers, this study will generate knowledge on factors that facilitate access to French-language services. It will also validate the tools and analytical frameworks needed to support the development of a broader research program on models for matching bilingual providers with Francophone users in minority settings.