
Science capsule
HSO norm- Access to Health and Social Services in Official Languages
Key findings:
- Gradual mobilization : Commitment to the Official Languages Recognition Program (OLRP) often takes up to two years.
- Ongoing collaboration: An essential driver for implementation.
- Structural standard: Strengthens the active provision of services in French.
- Flexible regulation: based on quality and voluntary participation.
Limitations of the standard:
- Voluntary participation: the standard is not legally binding.
- Potential inequalities among institutions, related to resources and financial capacity.
- A market-based regulatory mechanism relying on the commitment of organizations.
In the spotlight
Events
Colloquium on the Health of OLMC
This colloquium provides an opportunity to bring together individuals with diverse backgrounds who share a common interest in Quebec’s English-speaking communities or French-speaking communities elsewhere in Canada.
October 20 and 21, 2026
Defining and Measuring Minority Francophone Communities…
What linguistic variables are included in large-scale health surveys? How can they be used to study small populations? How does the choice of a linguistic variable influence the results?
See the presentations given during this FORCES-Santé webinar
April 2, 2026 (In French)
Accès aux services de santé et sociaux en français : la co-construction d’une norme
With the participation of:
Lise Richard, SSF
Patricia Wade, HSO/Accreditation Canada
François Larocque, University of Ottawa
Watch the recording of this webinar organised by SSF and FORCES-Santé
February 25, 2026 (in French)
Colloque 109 – Santé, langue et culture
A space for discussion and dissemination of research on the integration of linguistic and cultural dimensions into the organization of health and social services.
UQTR, May 13, 2026 (in French)
Publications
Breaking Down Language Barriers in Health Care…
Standing Senate Committee… (2026)
This report on health services in the minority language summarizes the testimony heard and written submissions received between April 2023 and November 2024. It presents 14 recommendations for the federal government.
Health Data for Linguistic Minority Group Research in Canada: Proof-of-Concept Centralized Health Care Metadata Repository…
V. Martin-Schreiber et al. (2026)
Canadian health data are scattered across many jurisdictions, each with its own policies and procedures. This paper presents the results of a pilot study that attempts to address this gap by creating a metadata repository (MDR) to act as a central source of information about what data are available at which data holdings across Canada.
Insight into Post-Pandemic Needs in Healthcare and Well-Being Among Francophone Families in the Canadian Prairies
C. Keough et al. (2026)
This study on post-pandemic health and well-being needs among 319 Francophone families in three provinces revealed three common high-priority needs : (1) access to recreational, sports, and arts activities in French for children; (2) access to Francophone health care professionals; and (3) social activities in French for families.
Active offer of services in Canada’s official languages: development of a patient experience questionnaire.
K. Sauvé-Schenk et al. (2026)
This article describes the development and initial validation stages of a questionnaire designed to measure patients’ experiences of how language was taken into account during an outpatient consultation.
Going the distance: a cross-sectional geospatial analysis… access to French-language primary care provided by family physicians in Ontario, Canada.
C. Belanger et al. (2026)
This cross-sectional geospatial study demonstrates a new way to measure primary care access using average travel time to the nearest five English- and French-speaking family physicians. It also introduce the concept of primary care access fragility, where a region’s primary care accessmay depend on one or a few local family physicians.
Home Care Experiences and Language Challenges in Ontario: Perspectives…
S. van Kemenade et al. (2026)
The language discordance between care providers and service users increases the burden on family caregivers, who must coordinate care and services and act as interpreters, which can take away from their respite time. In some cases, language barriers can lead to service users withdrawing their requests for services.
Prolonged impact of the COVID-19 pandemic on the well-being and roles of family/friend caregivers of older adults…
J. Savard et al. (2026)
The study highlights a persistent increase in care provided by families or friends during and after the pandemic, with negative impacts on the health of caregivers, in addition to access challenge in minority language communities.
La téléconsultation : un levier pour rehausser l’accès aux services de santé en français pour les communautés francophones…
M. Dorion et al. (2025)
This article offers a critical perspective on the use of telemedicine, discussing its advantages and limitations, as well as the opportunities it presents for improving French-language health services for Francophone communities, based on data collected from Francophone patients and healthcare providers in Ontario.
L’effet de la pandémie sur l’état de santé mentale et la consommation des personnes étudiantes fréquentant un établissement postsecondaire…
N. R. Gueye et al. (2025)
This article examines the impact of the pandemic on mental health, coping strategies, and substance use among students enrolled in a French-language postsecondary program in a linguistic minority context in Manitoba, by comparing data from surveys conducted in November 2018 and November 2020.
Experiences and Perspectives of Caregivers of Francophone Older Adults Accessing Community Health Services…
E. K. Boyd et al. (2025)
From interviews with caregivers of patients who had undergone geriatric assessment at the Centre Francophone du Grand Toronto (CFGT), this study reveals that a significant gap remains in French-language services for older adults in the GTA, leading to increased challenges for their caregivers.
Étude sur les professions de la santé dans les milieux francophones minoritaires au Canada.Rapport préparé pour RDÉE Canada.
PHAR, collaboration SSF. (2025).
This report, commissioned by the Economic Development and Employability Network of Canada (EDEN/RDÉE Canada) and realised in collaboration with the Société Santé en français (SSF), provides an overview of the healthcare workforce in Francophone and Acadian minority communities (CFSM).
Accès aux services de santé et sociaux pour les communautés francophones en situation minoritaire du Canada : la co-construction d’une norme…
F. Larocque et L. Bouchard (2025)
Analysis of a little-known voluntary standard aimed at ensuring access to health services in French, its integration into the multi-level regulation of the Canadian health care system, its potential to strengthen active offer of French-language services, and its limitations due to its non-mandatory nature.
Apprentissage de l’offre active des services sociaux et de santé en français par module de simulation interprofessionnelle…
I. Giroux, et al. (2025)
Training in active offer in French is essential for equitable care for Francophone minorities. An interprofessional simulation module has proven effective and well received by trainees, with real potential to reduce language barriers in healthcare.
Impact de la crise de la COVID-19 sur les familles francophones dans les Prairies canadiennes
A. Leis et al. (2025)
The pandemic has had a significant negative impact on Francophone families in the Prairies, especially those with limited English proficiency or limited ties to their community, highlighting the increased need for French-language resources and support.
Le programme de télésanté de prévention des chutes Marche vers le Futur : développement et retombées d’une communauté de pratique…
J. O’Neil, et al. (2025)
The MVF telehealth programme improves access to fall prevention for Francophone older adult. The creation of a community of practice has strengthened knowledge sharing, and partnerships with the potential for improving health equity.
From policy to practice: A qualitative study on reforms and frontline retention in healthcare
A. Dubé et al. (2025)
The results show that administrative burden and top-down imposed reforms undermine the quality of care and professionals’ satisfaction, whereas effective reforms are based on collaboration, co-creation, and adaptation to the needs of communities.
Reporting on knowledge, attitudes, and behaviors of pharmacists regarding the active offer of French language health services in Ontario…
P.E. Timony, et al. (2025)
The study shows that, despite favourable attitudes towards actively offering pharmaceutical services in French, Ontario pharmacists lack knowledge and practice in this area, highlighting the need for training to improve access to and quality of services in French.
Reach, adoption and implementation strategies of a telehealth falls prevention program: Perspectives from Francophone communities across Canada
J. O’Neil, et al. (2025)
A telehealth fall prevention program, designed for Francophone minority communities, improves access to services in French through tailored mobilisation, local training and organisational support strategies, promoting successful implementation despite certain technological and organisational challenges.
Experiences in long-term care homes and language issues in Ontario: Perspectives…
S. van Kemenade et al. (2025)
Designated and Francophone homes, which represent only 4.7% of long-term care homes in Ontario, provide more services in French thanks to a predominantly bilingual staff and a supportive organizational culture, but have difficulties sustaining this provision over time due to the challenges in recruitment of bilingual staff.
Health in Canada’s Francophone Minority Context: Twenty Years of Research
L. Bouchard et J. Savard (dir.) (2024)
16 articles, 54 authors, and themes ranging from laws and regulations to user experiences, including health status, service offerings, and the availability of bilingual human resources.
Data showcase
Library
Consult our reference database on health and services in official language minority communities.

